Information for

Assistance with direct negotiation or a member of the Resolution Facilitator team negotiates an outcome on your behalf.

Variable

$50 inc. GST Amount in dispute less than $1500, or non-monetary dispute

$75 inc. GST Amount in dispute between $1500 – $3000

$150 inc. GST Amount in dispute over $3000

10 days from initial phone consultation and triage.

Mediation

Optional Pathway

  • Informal and flexible
  • Mediator does not provide a view
  • Outcome decided by the parties

Variable

No fee Disputed amount under $10,000

From $3500 Disputed amount over $10,000

Up to 6 weeks.

  • Access a subject-matter expert
  • Expert provides an opinion
  • Expert’s opinion is non-binding

Variable

No fee Disputed amount is less than $10,000.

From $5500 Disputed amount is over $10,000.

Up to 4 months

  • Access a subject-matter expert
  • Expert provides an opinion
  • Expert’s opinion is binding

Variable

No fee Disputed amount under $10,000.

From $7,500 Disputed amount over $10,000.