Feedback on your experience after using Resolution Pathways

The Resolution Facilitator Team sends evaluation surveys on conclusion of a matter. These can be completed anonymously or by providing your name. To ensure anonymity we send out evaluations for more than one matter at the same time.

Chair Direct

You can provide any feedback directly to the Independent Chair of Resolution Pathways at

How is the data from compliments, complaints and user experience feedback, used and shared?

If you provide a compliment or complaint, your feedback will be shared (de-identified) with the Governance Committee, APRA AMCOS, the Resolution Facilitator Team and the ACCC to assist with the ongoing improvement and oversight of the service and to meet reporting obligations under the ACCC authorisation. Please see our Privacy Policy.

Feedback direct to the Independent Chair is shared only with consent.