This diagram shows you how your pathway will progress. The process is different depending on who your issue or dispute is with. The processes are open to APRA and AMCOS members. If you are not an APRA or AMCOS member then contact the APRA AMCOS member services team.
The resolution pathways are designed to match the problem with the process. A good match will maximise the chances of satisfaction and success. Pathways differ in the level of formality, the level of involvement of the parties and the cost of the pathway.
Review the services available on this website in the pathways section.
Submit your matter via our reporting system.
The Resolution Facilitator team will be in touch within 48 hours and ask you some questions to better understand the nature of the matter. The initial conversation should take about 45 minutes.
After the discussion, the Facilitator will either recommend a pathway or become a neutral middle-person between you and the other parties.
Click here to read more about the Triage process.
Once the parties have agreed on a process and an expert has been selected, a date is agreed and the process is scheduled.
The process and timeline is all tracked via our secure reporting mechanism to keep you informed.
If it is a dispute with APRA AMCOS or a fellow music creator.
If you are not a member of APRA AMCOS already then call APRA AMCOS and ask for their writers services team at the local office and join.
If it is a dispute with another music creator then have a chat to the relevant APRA AMCOS writer services person and follow the steps.
At the end of the APRA AMCOS services process, or if you are unhappy with the result, then return to Resolution Pathways and submit details of your issue or dispute.
For all information about costs and timelines please read the Pathways page.
If you have a complaint, compliment or suggestion then please head over to our compliments & complaints page and leave us a message. You can also do this anonymously.