Information for



Disputes with APRA AMCOS or OneMusic Australia

The resolution pathways are designed to match the problem with the process. A good match will maximise the chances of satisfaction and success. Pathways differ in the level of formality, the level of involvement of the parties and the cost of the pathway.

Step 1: Review

Review the services available on this website in the pathways section.

Step 2: Connect with us

Connect with us to get started.

Step 3: Triage

The Resolution Facilitator Team will aim to be in touch within 2 business days. They may and ask you some questions to better understand the nature of the matter. The initial conversation should take about 45 minutes.

Step 4: Management

Once the parties have agreed on a process and an expert has been selected, a date is agreed and the process is scheduled.

The process and timeline is all tracked via our secure reporting mechanism to keep you informed.

Costs and timelines

For all information about costs and timelines please read the Pathways page.

Feedback on the process

Want to give us feedback?

To provide feedback please head over to our compliments & complaints page.

Your feedback can be about a matter or you can send a complaint directly to our Independent Chair.