We resolve issues and disputes for music creators, music users and APRA AMCOS

The resolution pathways are designed to assist parties to resolve disputes or to ensure an external determination of issues where appropriate.

Getting started

Our system is designed to help guide you to the best pathway to manage your matter. The processes are not complex, but it’s important that you know what your options are, what costs are involved and what outcome you can expect.

Learn about how it works

It’s important to find out how we operate, how we ensure independence and who you will be talking to so that you can get the most out of the service.

Select one of the options below to see information specific to you:

Music Creators – How it works

Music Users – How it works

Read about the Pathways available

There are a wide range of options available to suit different outcomes and different parties.

It helps to familiarise yourself with the difference between each type of pathway so you have a good idea what to expect.

Understand the costs and timeline

There are costs involved in some of the pathways available via the service. Some don’t cost a thing, and some are charged based on the time of a neutral expert.

The costs and timeline for each pathway is displayed on our Pathways page. Click through to read about costs for music creators and costs for music users.

Submit your matter via our portal

Our portal will take your submission and direct it to the right person. This is often the Resolution Facilitator. Our portal allows your matter to be tracked at each step and for you to communicate with us securely.