The resolution pathways are designed to assist parties to resolve disputes or to ensure an external determination of issues where appropriate.
Our system is designed to help guide you to the best pathway to manage your matter. The processes are not complex, but it’s important that you know what your options are, what costs are involved and what outcome you can expect.
There are a wide range of options available to suit different outcomes and different parties.
It helps to familiarise yourself with the difference between each type of pathway so you have a good idea what to expect.
There are costs involved in some of the pathways available via the service. Some don’t cost a thing, and some are charged based on the time of a neutral expert.
Our portal will take your submission and direct it to the right person. This is often the Resolution Facilitator. Our portal allows your matter to be tracked at each step and for you to communicate with us securely.