Franca is an experienced, efficient, empathic and effective mediator. She has been operating Dispute Management Services (DMS) since 1995, providing a range of services to individuals and organizations (including companies, partnerships, universities, hospitals, government departments, local councils, churches and schools).

The aim of DMS is to widen the range of effective choices available to people and organizations dealing with conflict and to assist individuals and organizations to access services most appropriate to their situation. The intention is to manage conflict in a way that restores collaboration and respect, and, in the context of the workplace, that supports sustainable and productive work environments able to harness the potential of a diverse workforce.