Negotiation with Resolution Pathways

In matters involving APRA AMCOS or OneMusic Australia, it may involve a discussion between the Resolution Facilitator and APRA AMCOS or OneMusic Australia with a view to resolving the matter. This is appropriate where there is an administrative error or a coordination issue.

This is an early informal intervention and may involve the person reporting having a direct conversation with the other party having received some pointers from the Resolution Facilitator or assistance from a peer (peer assist).

10 days from initial phone consultation and triage.

The amount depends on the royalties paid by APRA AMCOS to the creator in the previous 12 months. This is taken directly from the ACCC authorisation.