Overview
Disputes with APRA AMCOS or OneMusic Australia
The resolution pathways are designed to match the problem with the process. A good match will maximise the chances of satisfaction and success. Pathways differ in the level of formality, the level of involvement of the parties and the cost of the pathway.
Step 1: Review
Review the services available on this website in the pathways section.
Step 2: Connect with us
Connect with us to get started.
Step 3: Triage
The Resolution Facilitator Team will aim to be in touch within 2 business days. They may and ask you some questions to better understand the nature of the matter. The initial conversation should take about 45 minutes.
Step 4: Management
Once the parties have agreed on a process and an expert has been selected, a date is agreed and the process is scheduled.
The process and timeline is all tracked via our secure reporting mechanism to keep you informed.
Costs and timelines
For all information about costs and timelines please read the Pathways page.
Feedback on the process
Want to give us feedback?
To provide feedback please head over to our compliments & complaints page.
Your feedback can be about a matter or you can send a complaint directly to our Independent Chair.
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