In matters involving APRA AMCOS it may involve a discussion between the Resolution Facilitator and APRA AMCOS with a view to resolving the matter. This is appropriate where there is an administrative error or a coordination issue.
This is an early informal intervention and may involve the person reporting having a direct conversation with the other party having received some pointers from the Resolution Facilitator or assistance from a peer (peer assist).
10 days from initial phone consultation and triage.
$50 inc. GST Amount in dispute less than $1500, or non-monetary dispute
$75 inc. GST Amount in dispute between $1500 – $3000
$150 inc. GST Amount in dispute over $3000