Negotiation

In matters involving APRA AMCOS it may involve a discussion between the Resolution Facilitator and APRA AMCOS with a view to resolving the matter. This is appropriate where there is an administrative error or a coordination issue.

This is an early informal intervention and may involve the person reporting having a direct conversation with the other party having received some pointers from the Resolution Facilitator or assistance from a peer (peer assist).

10 days from initial phone consultation and triage.

Variable

$50 inc. GST Amount in dispute less than $1500, or non-monetary dispute

$75 inc. GST Amount in dispute between $1500 – $3000

$150 inc. GST Amount in dispute over $3000